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Payment

Payments will be taken upfront via a banking link. Any add ons on the day will be charged via card payment after your consultation and before the service begins.

 

Cancellation

Once bookings are confirmed, they are non refundable. However, if you wish to change your booking, you can do this before 7 days prior to your booking.

Collection

We will call you 10/15 minutes before your dog is ready to be collected. Please do not turn up without us calling prior as you may have to wait around.

 

Consultation period

Your pup will receive a complimentary one to one consultation with one of our groomers. This will last around 15 minutes and will be used to discuss your dogs temperament, any specific grooming requirements and highlight any health issues you dog may have. Our groomer will also check for fleas, if they are present, a flea treatment will need to be carried out and paid for before the grooming service begins.

 

Location

We are based in Hackney, our address is Unit 83, Containerville, 1 Emma Street E2 9FP. Our nearest stations are Cambridge Heath, Bethnal Green and London Fields. Please arrive at Gate F of Containerville, then buzz number 83 and one of our groomers will come and greet you. Just to note, there are two entrances to Containerville, please follow this Google Maps link to be directed to the correct entrance: https://maps.app.goo.gl/EhboJv5R8g9KWCpA7?g_st=iw

Dog sizes

If you want to query grooming prices based on the size of your dog, please drop us an email and we would be happy to help.

 

Appointment arrival times

Your booking time will include your one to one consultation. We do advise that all owners and dogs arriver 5-10 minutes prior to their appointment.

 

Collection and drop off

This is available upon request and dependent on location.

 

Pregnant dogs 

Unfortunately if your dog is pregnant we are unable to carry out any of our services as this is very harmful to both your dog and their unborn puppies. 

 

In season dogs

We do allow in season dogs, however this is down to the owners discretion and temperament of dog when in season. If your dog comes into season after you have made a booking with us and you’d like to change your appointment, just drop us an email and we will happily reschedule this for you.

 

Puppies

We have a puppy package specifically tailored to introducing your dog to the dog grooming world. You can find more info on this service here. Puppy age is cut off at 9 months old.

 

Unsatisfied with your doggos groom?

No problem! We are open to feedback and we will do our best to put it right. If you are unhappy with what we’ve delivered please get in touch and we will ensure that your feedback in taken into consideration for future grooms. Unfortunately we are unable to offers refunds on our services.

Badly behaved pups

Unfortunately if your pup is badly behaved or causes disruption during their appointment or harm towards our groomers we will have to contact you to come and collect your dog. In this instance we are unable to offer a refund. We are very understanding in these situations and will always do our best to accommodate.

Anal gland expression

We do not perform anal gland expression as part of any service offering. We recommend that this process should only be performed by a vet.

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